£150.00 per week


Customer Service Apprentice
Published: Jul 09, 2017
Ref: TB324RB

Telebizz are looking to take on a customer service apprentice to join their team, based in Plympton.

The Apprentice’s Role

The successful candidate will take inbound calls and make outbound calls, whilst maintaining a professional and courteous manner, providing outstanding customer service at all times. You will represent the company’s brand to the highest possible standard and record messages and transfer all information, whether verbal or written, accurately and in full compliance with company policy or client instructions.

In addition, you will pay close attention to detail whilst inputting information and completing messages and administration to minimise costly mistakes. You will make sure products and services offered to customers and clients are adequately explained in order to ensure the customers/clients full understanding and maintain consistently high QC scores whilst working to clear call and quality targets.

The candidate will implement feedback from management and coaches relating to call conduct, quality and compliance adherence as well as other performance areas. You will take responsibility for ensuring that you follow all of the staff training requirements, quality control and keeping up to date with the processes and procedures as detailed in the manual.

Along with this, you will assist the mailing house with packing, printing or other duties that may be required to help with their work load, either within the warehouse environment or working within the Call Centre environment. You will ensure you use the time in between calls in the most productive and profitable way such as data entry, quality control, training and improving personal skills relating to the company and your job role. Any other additional duties will be given to ensure smooth running of the company.

Working Hours: You will be working 37.5 hours per week, on a variable shift pattern.

Wages: £150.00 per week. This will increase to £6 per hour after the probationary period. Any overtime above the 40 hours per week, will be paid at the appropriate national minimum wage depending on age.

Holiday: 28 days holiday entitlement, including bank holidays, will be paid each year, during the course of your apprenticeship.

The business was started 21 years ago, originally from home by husband and wife team Nick Lunn and Gillie Scherr, later joined by Neil Bullock, their IT and Operations Director.

Virtual Receptionist and the other call centre services are run by an award winning team based in Devon in the South West of England. Their team have experience working with both large corporate clients, as well as hundreds of SMEs and sole traders, all of whom look for a professional service, but with the same common business values. They believe that professionalism should always be delivered in a warm and friendly way.

They operate from purpose built offices that provides the hub for their contact centre, mailing house, fulfilment services and IT development team.

Past Apprentices

This is the first time Telebizz have taken on an apprentice through Skills Group so this is a great opportunity to make your mark on this new employer.

After successful completion of your level 2 apprenticeship, you will progress onto a level 3 qualification in customer services.

Skills Required

The successful candidate will have previous call handling customer service experience, a positive working attitude and good communication skills, both written and verbal.

Personal Qualities

You will have good attention to detail , a flexible work approach and high levels of attendance. You will be punctual and reliable and have a passion for excellent customer service.

Prior Qualifications

GCSE grades A-C is desired.

The Apprenticeship in Customer Service consists of:

  • Level 2 Diploma in Customer Service
  • Functional Skills in Maths and English
  • Personal Learning and Thinking Skills
  • Health and Safety Certificate
  • Emergency First Aid

Most aspects of your training will be delivered on-site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on-site learning process you will work closely with experienced members of staff.

You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme.

Please tick if you also want to enter our current competition and agree to the terms and conditions.

Please tick if you do not wish to receive any further information from Skills Group.


About Us

Skills Group has over 20 years’ experience in delivering apprenticeships, working with top local employers to offer sustainable employment opportunities. We are one of the country's largest independent training providers, one of very few to be recognised as 'Outstanding' by Ofsted, and in the top 5% nationally for our apprentice success rates.


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